MEET OUR EXPERTS
Scott Lyle
Managing Director
About Scott
Scott purchased his first computer in 1986 at the age of 14 and learned to programme shortly afterwards. His love of computer gadgets led to a full-time career in IT, working for the likes of Equity Red Star, Bank of America, and Ford Motor Company before establishing Offsite IT in 2006.
Job role:
Working on our strategies and KPIs to ensure our staff and customers are looked after, while ensuring our team are motivated and knowledgeable.
Best part of your job:
Seeing the results of positive improvements initiated by me and implemented by my team.
Rob Troster
Business Development
About Rob
I’m responsible for the strategy and direction of the business development function, working with the management team to expand our client base and also advising our existing clients on IT solutions that help to achieve their long-term business goals.
Job role:
Having a lot of flexibility in the way products are delivered and the great relationships that are being built between myself and prospective clients, along with ensuring we supply the best products and services available.
Best part of your job:
Seeing the results of positive improvements initiated by me and implemented by my team.
Laura Lyle
Business Liason
About Laura
Job role:
To manage overall operations and lead on the strategic direction of the business in consultation with the wider team. To oversee staff training, learning and development. To continuously analyse and review our business processes, ensuring the best possible quality, productivity, and efficiency.
Best part of your job:
Helping customers to achieve their business objectives, supporting staff in their ongoing career development, and facilitating a positive work environment where all staff enjoy coming into work and feel valued.
Hannah Wilkins
Sales and Marketing Assistant
About Hannah
Job role:
Social Media and Sales Marketing Assistant, promoting our services to a wider audience. Assisting the sales team to efficiently manage tasks.
Best part of your job:
Being part of a collaborative team delivering a high quality service
Mike Rimington
Operations Manager
About Mike
Job role:
As the operations manager, it’s my responsibility to establish strong customer relationships and to deliver a high-quality proactive service by managing our dedicated support team.
Best part of your job:
Working in a dynamic environment means that no day is the same. I also enjoy working with different infrastructure which leads to extensive personal development opportunities.
Thomas Ridgwell
Tier II IT Support Analyst
About Thomas
Job role:
Assisting with advanced troubleshooting for tasks that are escalated to me, documenting procedures and protocols within the office. Maintaining stability and functionality to our clients organisational IT Infrastructure.
Best part of your job:
Delivering high-quality technical support to end users.
Jamie Hulse
Tier l Support Analyst
About Jamie
Job role:
As the primary point of contact for customers, I am responsible for taking initial information relating to their IT issues and carrying out the initial diagnosis and resolution steps. If a higher level of expertise is needed, I will escalate the case to my colleagues.
Best part of your job:
Fixing problems for customers and helping them to have a more productive day.
Daniel Payne
Tier lll Support Analyst
About Daniel
Job role:
I act as an escalation point for my team. I look after our ESET deployments, web hosting infrastructure and on-site colocation infrastructure. I also write automation scripts to help us detect and resolve common issues quickly.
Best part of your job:
Every day is different. I love the challenge of resolving complex issues as well as the larger implementation projects.
Toby
Employee Morale Booster
About Toby
Job role:
I spend most of my day stealing pizza and licking faces.
Best part of your job:
Getting away with stealing pizza!
“The guys and girls at Offsite are always ready to help solve our problems and issues. With their monitoring system they even tell us when the system is under performing then put it right.”
Manager, Commercial Electrical